If you have a question that is not answered here, then please e-mail us at [email protected]
How long will it take to deliver my KatKabin®?
We aim to deliver the KatKabin® within 7 working days in the 48 contiguous states (UPS Ground service or equivalent)- however we can often deliver quicker! Please contact us for faster service. your Katkabin will be delivered by the most effective method of getting your order to you safely and as quickly as possible.
Can two cats fit into the KatKabin®?
Yes, the KatKabin® is big enough fit two cats. However cats do like their own space and will only share the KatKabin® if they already enjoy being cosy with others.
I am worried that the colour will fade after a few months outside in the sun and rain. Will this happen?
The KatKabin® is made from a very special UV stable plastic that is totally safe for pets. Every plastic will eventually fade but the KatKabin® is specially formulated to resist this process and will look great for many years. We advise purchasers to site their KatKabin® in a shaded area, as this is where cats would naturally choose to be - your cat will prefer it and the materials will maintain their colour and finish for longer. Replacement coloured panels are available from us if required, and are easy to fit.
How can I keep the KatKabin® clean?
This is very simple. Just wipe your KatKabin® inside and out with a cloth, warm water and normal household detergent. The KatKushion has a removable cover which is washable at up to 60 degrees with a normal detergent. After being dried thoroughly, put the cover back on the pad and place lengthways inside the KatKabin®. Gently tuck each end of the cushion into the recess in the ends of the KatKabin to make it flat and comfy. If you have the additional Winter Warmer it can be machine-washed in the same way.
What makes you think that my cat would like to use the KatKabin®?
Cats in general like hiding away in enclosed spaces The KatKabin® is an enclosed space with only one opening on the front. This makes your cat feel very secure. Cats are also naturally very inquisitive and clever. They soon discover that a KatKabin® is a great place to have a snooze, being a safe haven from which they can watch the world go by. The KatFlap door provides for extra warmth during the very cold days and nights in winter but your cat might like to get used to the KatKabin® first before you attach it. You can do this very easily by just clipping the door on from the outside.
Can the KatFlap be taken off? My cat hasn’t used a cat flap before.
Yes, the KatFlap can easily be removed. The KatFlap is made of clear plastic so that your cat can look through it, which makes it easier for a cat to get used to.
I want to put the KatKabin® in front of my house but I am worried that it could be stolen. Is there anything I can do to stop this?
Yes. The KatKabin® has holes inside the feet with which you can screw to the floor. Also, if you are worried that it may move during strong winds if standing on soft ground, you can use tent pegs to attach it for extra strength.
I have noticed that it stands off the floor. Is there a reason for this?
Yes, the ground can be very cold in winter. The air space between the bottom of the KatKabin® and the ground helps to insulate and maintain the temperature inside. For even greater warmth and comfort add the deluxe Winter Warmer to your standard KatKabin®. This completely lines the interior floor and roof of the KatKabin® to keep your cat warm in the coldest conditions. Place the KatKushion on top of the Winter Warmer and tuck it in to create the ultimate in creature comfort.
The KatKabin® looks great, why is it oval?
The oval shape helps the air circulate inside. Warm air is not trapped at the top as in other shapes but circulates around. The other reason is that, because of its aerodynamic shape, any wind moves around and past the KatKabin®, rather than buffeting it.
What size is the KatKabin®? My cat is rather large, will he fit in?
The KatKabin DezRez measures 55cm (22”) long x 40.5cm (16”) wide x 32.5cm (13”) high and weighs 4.5 kilos (10lbs). The KatFlap measures 16.5cm (6 ½ “) wide x 18cm (7”) high. Our KatKabins have been tested by cats of all shapes and sizes, and we haven’t had any problems to date.