Where we deliver
We are able to deliver our products all over the world and we are very proud of our customer service record. We deliver to all postal areas in the continental USA, but delivery to Puerto Rico, Hawaii, Alaska and Canada will incur an additional $30 shipping charge, exclusive of any applicable customs duties or clearance fees. Please contact us about delivery to any other country.
How we deliver
We ship orders by:
- Independent Couriers (UPS, Fedex)
- United States Postal Service
We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery and getting your order to you safely and as quickly as possible.
Please ensure you have left a telephone number in case we need to contact you about your order. We reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.
When to expect your order
We endeavour to despatch orders received within 1-2 working days if the item is currently in stock.
Items should be delivered within 7 to 10 days.
Couriers (may deliver at any time between 9am and 5pm. Orders delivered by courier can be tracked via the Internet once you have been allocated a tracking number.
Delivery to addresses in remote areas of the US or Canada may take longer than our usual delivery times.
What happens if we are unable to deliver
Deliveries by couriers will usually be made during Monday to Friday between 9am and 5pm.
We realize that occasionally we may try to deliver an order and nobody will be available to sign for the goods.
Each time an attempt is made, couriers will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the time scale mentioned on the card.
US Mainland - Ground service $29.00
Puerto Rico, Hawaii, Alaska, Canada - Standard service $59
Please contact us for faster service or for delivery to any other country.